FAQ

Q: 能否部分退款？

可以。允许多次部分退款，但累计退款金额不能超过原订单总金额。

Q: 撤销和退款有什么区别？

撤销仅能对当天的付款交易做，必须为全额，一般当日或第二日到账。 退款能对近期的消费做（包括当天），支持部分退款或全额退款，到账时间较长，一般1-10天（多数发卡行5天内，但工行可能会10天）。 不同的机构允许的退款周期不一样，UnionPay的退款周期为180天，Alipay和WeChat的退款周期则为90天。

注：以上的天均指清算日，北京时间前一日23点至当天23点为一个清算日。

运营规则

Alipay

Q: How the refund works?

The first step of refund is to create a refund file. Then uploading the file through Alipay refund interface。At the beginning of the next day, the refund is processed automatically. (There is a point need to explain that the RMB fund received by merchant will be changed to foreign currency at the end of every day. Therefore in the new day, zero RMB balance in the Alipay account. ) Due to zero balance, the refund needs to wait sufficient RMB to process, so it is in “waiting” status, and it will be processed until enough RMB is received in the new day.

Q: Can I partially refund?

Alipay support to partially refund, but the refund amount cannot more than the amount of the original transaction.

Q: Can I end the refund transaction after I initiate it?

So far refund cannot be closed after started.

Q: What would be impact of change in exchange rate on refund? For example, one person has purchased a product on 1st April when banking exchange rate was x. The user came back for refund after a month time and by that time bank’s rate of exchange became y. Which rate would be applied on refund? The exchange rate will be recorded at the time of the transaction is done. Hence when the refund is processed, the corresponding rate will be retrieved from database.

WeChat

子商户报备及开通

  • 登陆微信的商户平台 https://pay.weixin.qq.com/index.php/home/login
  • 选择服务商功能选项卡
  • 点击“新增子商户”，按照要求填写子商户信息，并提交
  • 等待微信审核通过后，拷贝子商户号，在NihaoPay管理后台中为该商户新增微信通道。新增通道步骤参见“添加新通道”

微信公众号支付测试

需要使用测试微信公众号支付的商户，在测试阶段，需要将用于测试人员的微信ID加入到测试白名单中。添加方法: 登陆微信公众平台 https://mp.weixin.qq.com/， 选择左侧菜单中微信支付 -> 开发配置 -> 测试白名单 -> 添加

UnionPay

Q: What are the transactional differences between a purchase cancellation and a refund? Transaction cancellation can be performed for a transaction in the current day, and a purchase cancellation must be for the full amount.
A refund can be performed for both the transactions in the current day and those in another day, and can be performed multiple times. The amount of a refund is smaller than the original amount, and the total refund amount of the order cannot exceed the original amount of that order.